Shipping & Returns
Dinkleboo personalised product range is proudly made in the United Kingdom, to order. Each product is custom created, quality checked and dispatched within 1-3* business days from our factory in Cornwall. High volume periods may delay production of your order.
Dinkleboo works closely with Royal Mail and FedEx to deliver your parcel as quickly as possible. Dinkleboo offers three shipping methods - Non-Tracked, Tracked and Express. Please note "Express Post" does not further speed up production times.
Flat rate shipping starts from £3.99. which means you can order as much as you like for one flat price. There are also faster shipping methods if you need your parcel in a rush for a higher flat rate price. Enjoy FREE SHIPPING on all orders over £50
Postage Costs:
Prices listed below are flat rate prices based on a single item shipped. If you order multiple products (Storybook and Labels) the cost will be the higher flat rate price.
| Non-Tracked | Tracked | Express | |
| (5-10 Business Days) | (2-5 Business Days) | (1-3 Business Days) | |
| Kids Story Books | |||
| Standard Soft Cover | £3.99 | £4.99 | £9.99 |
| Standard Hard Cover | £3.99 | £4.99 | £9.99 |
| Other Products | |||
| All Name Labels | £2.99 | £3.99 | £9.99 |
| Sticker Packs | £2.99 | £3.99 | £9.99 |
| Santa Letter | FREE | N/A | N/A |
Free Shipping:
Enjoy FREE SHIPPING on orders over £50*. Free shipping is calculated based on cart value after discount codes have been applied.
Refund & Returns:
Dinkleboo is proud of the outstanding quality and craftsmanship of our products, and we provide a 100% Love It Guarantee against any manufacturing defects.
As each order is made just for you, refunds or cancellations aren’t usually required — but if there’s ever a product or process issue (e.g. workmanship defects/faults or damage in transit), we’ll make it right.
Please note:
- For faulty products: If notified within 30 days of you receiving your order, we will aim to fix or replace any faulty product.
- For non-faulty products, customers are responsible for all return shipping costs and must be within 30 days of receiving your order*.
- A 10% restocking and administration fee may apply to certain returns.
*Dinkleboo is not responsible for customer-generated mistakes or errors, including spelling, typographical or grammatical errors, order quantity, or other ordering errors. Please be sure to preview your order carefully before placing it. Images and text are printed exactly as they appear in the Preview. We do not proofread or correct customer-supplied content.
If you have any questions about returns, please contact us — we’re here to help.
